Read the case problem in its entirety and then draw the current process and a revised process. Be sure to provide an explanation under each visual so that anyone can understand the issues with the current processes and the advantages of the new processes.

Case Problem $5\mathrm{.}2$ Herding the Patient

Bayside General Hospital is trying to streamline its operations. A problem$-$solving group consisting of a nurse, a technician, a doctor, an administrator, and a patient is examining outpatient procedures in an effort to speed up the process and make it more cost$-$effective. Listed here are the steps that a typical patient follows for diagnostic imaging:

Patient enters main hospital entrance

Patient takes a number and waits to be called to registration desk

Patient registers

Patient is taken to diagnostic imaging department

Patient registers at diagnostic imaging reception

Patient sits in department waiting area until dressing area clears

Patient changes in dressing area

Patient waits in dressing area

Patient is taken to exam room

Exam is performed

Patient is taken to dressing area

Patient dresses

Patient leaves

Create a service blueprint of the procedure and identify opportunities for improvement.

Describe what elements of a servicescape would make this service more palatable to the customer and efficient for the hospital staff.