Read the case study and answer the questions below.

QUESTIONS:

CASE STUDY Le Caf Continental is one of the most successful coffee shops in the metropolis for seven years now. Ms. Bettina Polinon, a fresh graduate, is the new Dining Supervisor. She was an apprentice in the said caf when she was still in college. One of her trainers that time was Ms. Becky Abdi who is still the cashier. That situation led them to have a close friendly relationship. By the time Ms. Bettina became the Dining Supervisor , she became even closer to Ms. Becky. There came a point where the Dining Supervisor became so dependent on the cashier. There were a lot of times that Ms. Bettina would allow Ms. Becky to do the job for her, like training newly hired dining staff, manpower scheduling, and even making decisions on whether or not to grant requests of waiters for change day-off or time shift. This kind of empowerment for Ms. Becky went to her head and she started acting as if she were more powerful than the supervisor. This scenario annoyed most of the dining staff who felt that their supervisor is incompetent and totally dependent on Ms. Becky. At the same time, they were also bothered to see the cashier power tripping and acting like the supervisor who is inconsiderate of their needs. This situation led to faster turn-over of manpower. The worst thing that happened was when the senior waiter, Mr. Mark Guevarra decided to file his resignation. Mr. Guevarra was the most efficient and reliable waiter of the caf. Most of the regular guests wanted him to do the service for them. He was the "Best Employee of the Year" for four consecutive years. However, in spite of his excellent performance, he could not become a supervisor because he is not a bachelor's degree holder. It all started when his request for a four-day leave to attend to his sick grandfather in Batangas was denied by Ms. Becky. A week later, his grandfather died, which aggravated the situation and finally led him to resign. Mr. Guevarra's resignation led to poor and delayed service. Customer complaints went up and sales went down. The owners of the caf became so disappointed with Ms. Bettina and wanted her out of the company. The owners thought that she could perform well since she was a graduate of Hotel and Restaurant Management and finished it with honors. Ms. Bettina on the other hand, became so frustrated because she felt she was treated unfairly. She reasoned out that the company did not give her proper training for the Dining Supervisor position. She also trusted Ms. Becky's decisions since she was her trainer when she was still a trainee. Points for Assessment 1. Identify all the inefficiencies of the company. How could they have been corrected? 2. How did the lack of organizational efficiency affect the restaurant's performance? 3. How do you analyze the situation of Ms. Bettina? What hampered her from performing a good job? 4. What would you do if you were the owner of the restaurant? rynnin