Read the Case Study at the end of the chapter $($Empowering Workers and Improving Culture at United Airlines$)$ and answer the following questions.

Identify what you think United Airlines did well with its cultural change efforts. What are some other actions you would recommend for improving employee satisfaction and retention?

As a future job seeker, how important would a company$$s focus on empowerment and building trust with workers be to you when looking for a job? What other characteristics do you look for in a potential employer?