Read the case study below and answer all the questions in this section

Quality management at global Green books publishing

Global green books publishing is growing its e$-$book business satisfying demand for customised e$-$book for the college market and for a growing number of commercial customers. These customers expect a high$-$quality product that works in each of the environment that their users use$-$various operating system,eBook readers, and hardware $($desktop computers, tablets$/$phablets and smart phones$).$

As part of the standard development process, each e$-$book goes through several quality checks. When the order is received, a customer service representative checks the order, and a more senior customer service representative verifies the order. During the production phase, a quality assistant will check the e$-$book against the job order and customer order to make sure it is ready for production, and once approved by quality, each of the requested e$-$book format are created. A second quality check is performed by the customer service representative who is assigned to the customer to make sure that each requested format is ready to release to the customer. Some customers and their e$-$book users are complaining about quality problems in the e$-$books that they have received from Global Green Books. Sometimes the e$-$books do not work correctly in the intended intended environment. Sometimes, content is not clear or fuzzy. Sometimes, a quality check will find that not all parts of the requested order have been included in the e$-$book. This causes work before the e$-$book can come back for a second quality check before being released to the customer service or representative for the final quality check. In each of these cases the cost of quality is the cost of not creating quality product. Every time the project must work and e$-$book to correct a quality defect, the cost of quality increases. Samantha and her project managers met with a group of supervisors who are managing a critical number of the project. They viewed the lessons learned data and brainstormed from the experiences with producing it books to identify some of the quality problems that they were seeing in the e$-$book project the group agrees that they would like to have to make some changes to bring the total quality cost below the cost of quality that they are currently incurring. This means that they want to reduce the cost of failing to meet customer requirements or expectations and reinvest those savings into preventing problems as they go that do not meet the customers requirements, and check to make sure that the e$-$book and all of its components confirm to the customers requirements. Catching some of the quality problems sooner before the entire book is produced will also reduce the internal failure cost that they experiencing. These internal failures cost rework and rechecking following the quality checks by quality and the customer service representative.

Question $1$

Customers are complaining about quality problems in the e$-$book that they have received from global green books project quality management aims to ensure that the project achieves what is anticipated discuss the quality the project quality management plan and how this plan can assist global green books in mitigating these complaints. $20$ marks

Question $2$

Global Green books project has many stakeholders, each one playing a very important role in the project, contributing towards it success. Analyse the role and impact a project sponsor would have in ensuring that global green books achieves and sustains its intended level of quality. $20$ marks

Section B answer all the questions in this section Question $3$

Project integration requires processes that includes, intent, a roadmap for each project process community. Integration management can be seen to play out at multiple levels explain the levels of integration. $20$ marks

Question $4$

BAT Centre has invested R$65000$ in a system upgrade project. They have supplied the following information

Initial investment R$65000$

Life span of the project five years

cash flows

year one R$12000$

year two R$10000$

year three R$28000$

year four R$20000$

year five R$35000$

$4\mathrm{.}1$ calculate the payback period for the project to determine how long it will take to recover the investment. $($calculate in years and months$)20$ marks

$4\mathrm{.}2$ calculate the PV for the BA standard project at a minimum required rate of return at $12\%$ use the results of this calculation to advise them on whether they should proceed with the project or not $20$ marks

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