Read the case study below and answer questions 2 and 3. A reason for the success of Southwest Airline lies in the treatment of the airline's personnel. Management believes that when employees are treated well, they will treat customers well, providing a beneficial situation for all stakeholders. Southwest Airlines' wages are generally lower than those of competitors but the company sweetens the deal by making stock options available to employees, enabling them to benefit from the airline's financial success. QUESTION 2 The personnel at Southwest Airline are part of the business. resources that make up the 3 1 natural 2 physical 3 capital 4 human 3 QUESTION 3 By providing their employees with a salary, Southwest Airlines is satisfying the needs of the employees. 1 physiological 2 security 3 esteem 4 self-realisation QUESTION 4 Joe makes wooden toy trains to sell at a local market. He uses wooden blocks, glue and paints to create the toy trains. This process is known as 1 2 3 4 production exchange co-operation operations QUESTION 5 In a country such as South Africa, the most important characteristic of the business world in which it operates includes 1 the freedom of individuals to establish any business of their choice 2 the state owning and controlling the community's resources or factors of production 3 the limited choice of products and services that the state offers 4 the allocation of resources which are not affected by free markets