Read the case study below and answer the questions that follow:

How communication improves leadership qualities: Principles

• A leader must be confident enough, while communicating with others. People must believe the communications made by their leaders. Lack of confidence while communication can make team members uncomfortable, and unenthusiastic about work. Confidence helps a team to work together to achieve desired goals.
• True leaders always have to communicate the rules clearly to his team and should follow those rules himself, which he expects to be followed by others and must communicate indirectly to his team that he is capable enough to do what he expects from them. He must lead his team by setting examples himself.
• A great leader must be energetic and self-motivated while communicating. If the leader is doubtful, negative or disconnected, no one in the team could relate to him. Only highly energetic and self-motivated leaders are considered as effective leaders because they have vast potential to motivate and to raise the morale of their teams.
• Great leaders must be steady and trustworthy while they communicate. There must be a value, grace, and regularity when they interact with their teams, but can also modify according to the listeners. They have to upgrade their personality as a trustworthy communicator to develop trustworthiness among his team and various business channels. A quick change in attitude is not considered as leaders beat quality.
• A good leader must always be easy to approach without any barriers, if the team members are left with doubt about the information shared during the communication process.He should be readily available to his team and to other channels as well. Inaccessibility makes a leader unsuccessful and incompetent.

Barriers to effective leadership communication:

Communication simply means to transfer the information or message from one individual to another or to a group. Whereas effective leadership communication means transferring message by keeping in mind the understanding and ability of the receiver and to make sure that the receiver will be able to find the exact meaning of the message or information passed to him. Effective leader while communicating must ensure that there would be no chance of any kind of miscommunication or misunderstandings. But practically on the basis of previous studies, it is not feasible for a leader to make all the communication effective as many barriers like noise, disturbance, unique understanding levels and different cultural backgrounds make it difficult to make communication effective. While communicating in a group although all good leaders try to keep in mind the listeners point of view, but still it becomes difficult to make everyone to understand exactly what a leader wants to deliver. The problem in communication arises from the disturbances or barriers in the transmission, either by the leader or by the receiver. The some of the barriers are as which affects good and effective communication are as follows:

• Lack of planning and purpose before communicating with others restrict a leader to communicate effectively with his team.
• Even if the planning is done by a leader before communicating, but without keeping in mind the nature of audiences will make communication process ineffective.
• Choice of inappropriate tools and techniques by a leader for doing communication with the team will act as a barrier and reduces the level of exact understanding of the communication done.
• Choosing wrong language as a communication medium is also one of the biggest barriers which make leader communication ineffective.
• Lack of trust on each other and disrespect is another factor which makes leader communication ineffective
• Wrong assumption about listener by ignoring their emotions and sensitivities convert communication intomiscommunication.
• Use signals, postures and gestures which do not support the words used during communication.
• Ignoring the feedback aspect while communicating is also a barrier.
• Lack of self-confidence, values, courage, knowledge also stops communication becoming an effective one
• Lack of major leadership qualities also makes a leader to communicate ineffectively.
• Inability to adapt to changes is also a strong barrier.

Question

1. Based on the case study what are the 5 barriers to good management leadership?