READ THE CASE STUDY BELOW AND ANSWER THE QUESTIONS THAT FOLLOW:

Metova Increases Billable Utilzation by $10\%$ With Mavenilink

OVERVIEW

Metova, Inc. Is a technology firm that helps companies transform their business through technology to meet the growing expectations of modern customers. Metova strategists and architects have helped companies solve problems, from health care to lawn care, and heavy machinery to heavy metal music. As an Advanced Consulting Partner of Amazon Web Services, and Gold Partner of Microsoft, Metova has access to resources and services that help companies innovate faster, more efficiently, and at a lower cost.

As a global technology firm developing custom telehealth and internet of things solutions, Metova needed to juggle a wide variety of projects, each with their own unique demands and teams. Dependence on several legacy solutions, including an abundance of Google Sheets, was inhibiting the organization's ability to grow. As a result, the team at Metova experienced several distinct challenges in their everyday work, including: Spreadsheet Slowdown Teams and project managers at Metova were largely reliant on Google Sheets to keep track of and coordinate their projects, as well as to document both the skills and availability of resources, leading to errors and slowing projects down. Lack of Reporting Because of Google Sheets lack of features and inability to integrate with Jira, Metova project managers were unable to easily generate the project reports they needed, preventing the level of insights required for continued refinement and success. "One of the biggest issues we were running into was the lack of consistency across projects," said Shannon Harris, VP of Finance & Operations. "Because we had no real project management system and everything was run out of Jira, each project manager was left to their own devices as to how they wanted to run a project." Source:

Mavenlink.com

QUESTION ONE

$[40]$

$1\mathrm{.}1$ In the light of the propecimanagement challenges faced by Metova, critically discuss how the phases of the profect management lifecycle can assist the organisation standardise it's projed management processes.