Question: Read the case study below and answer the questions that follow Comair's British Airways And Kulula Aircraft Grounded In South Africa 1.1 In your own

Read the case study below and answer the questions that follow

Comair's British Airways And Kulula Aircraft Grounded In South Africa

1.1 In your own words explain ANY TWO (2) methods Comair can use to pursue integrative agreements. (4 marks)

1.2 In your opinion, which type of negotiation should Comair engage in with SACAA? Justify your answer by discussing at least 3 key theoretical points to support your application. (10 marks).

1.3 Design a customer relationship management programme for Comair given their most recent challenges. Note, you are expected to outline respective theory as well as apply it the scenario above. (36 marks)

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