Read the case study below and answer the questions that follow. The information you need to answer the questions is in this LEARN course.

Put your answers in a Word file to submit to the dropbox. Practice your organization skills to create a clear, easy to follow response, e.g. PACT.

Case Study

You're working in a group on an assignment with several classmatesAhmed, Jordan, Amandeep, Lorri, Hyoun Jooand you decide to meet via MS Teams to get some work done together.

Only you and Ahmed have your videos on. Everyone's microphones are on even if they're not talking and there's a lot of distracting noise coming from someone's house (is that a goat you just heard?).

During the meeting, everyone is talking over one another. You know that this is at least partly because of the lag of people's internet connections. You have this conversation in the chat with Amandeep because you can't actually hear each other properly:

You: Why dont we type out all of our notes on an Office 365 document so we can, like share it all together and stuff? Amandeep: No, just give me your notes and Ill look at them.

While trying to figure that out, you hear that the main conversation was interrupted by an argument between a few other students over the document they were working on.

Jordan: Why didnt you use headings on your notes like we agreed? Lorri: I thought you said to... Hyoun Joo: I DID use them, and somebody copied all of their notes from Wikipedia or something.

About 10 minutes into working, Ahmed and Hyoun Joo realized that they actually did the same part of the assignment, so the work was duplicated.

Ahmed: I thought you were going to read section 3 and I was going to read section 4. Hyoun Joo: I didnt read any of it. It was too much. I didnt know where to start. Section 4 was easier.

Both seemed really frustrated by this and they didnt seem to interact much for a little while; Ahmed muted himself and seemed to have turned off his notifications. But eventually they decided to work together to put their notes together into a new version.

You hear a notification on your phone and see that it's a text from Lorri. She's not happy with Jordan. Apparently he posted something about "working with people who are totally useless" on Snapchat. You ignore her message because you don't know what to respond with.

Questions

Answer the questions below about the group members. Your answers should specify the group members' names, e.g. if Ahmed did/didn't do something, mention him by name. Don't write generally about what one should/shouldn't do.

Put your answers in a Word file to submit to the Case Study: Response dropbox. Practice your organization skills to create a clear, easy to follow response, e.g. PACT.

• What types of noise and feedback (intentional and unintentional) are affecting this group?
• The group was using MS Teams video and chat to discuss the assignment; what might be some of the effects that choice has on their interactions?
• Another channel was used: Snapchat. What effect might that have had on the group in that moment and in the future?
• Identify at least five of the 11 communication strategies the group used or should have used.
  • Explain why they used/should have used each strategy using CLAIM + EVIDENCE.
  • Make sure you include at least five of the 11 communication strategies.