Read the case study below and then answer the questions that follow. Lucy is the room leader. She is close friends with her co-worker Quinn. They often socialise outside of the service on the weekends and can be heard discussing their events or functions. Max, who works alongside Lucy and Quinn, feels left out as he is not part of their conversations and tends to be ignored by both of them. Lucy arrives at work on Monday morning and greets both Quinn and Max with a grunt. Throughout the morning Lucy says nothing to Quinn and only speaks to Max when she is asking him to do something or needs his help. By lunchtime, Max is frustrated with both Lucy and Quinn and decides to ask them what the problem is. a) Why is Lucy's behaviour towards Quinn and Max adversely affecting her ability to lead the team? Why