Read the case study below. One way to make communication more effective is to choose the appropriate kind of communication in difficult situations. How could Geneva best respond to the two girls who jumped in front of her? Can you think of circumstances where passive communication may be in your best interest, even though your needs may not be met? Case Study One way to make communication more effective is to choose the appropriate kind of communication in difficult situations. Read the following scenario. Geneva has been standing in line for over two hours to buy a concert ticket. The rule is, one person, one ticket. Her feet are killing her and she knows she is in trouble with her mom, who expected her home by now. But there are only five people left in front of her and she is sure she will get a ticket