Question: Read the case study Digital and Agile Transformation at Telecom Call Center in your Harvard Business Review reading packet and answer the following questions: Task

Read the case study "Digital and Agile Transformation at Telecom Call Center" in your Harvard Business Review reading packet and answer the following questions:

Task Differentiation Methods:

How were tasks differentiated in the call center before and after the transformation?

What methods of task differentiation were implemented during the agile transformation?

Task Integration Strategies:

How were tasks integrated across teams and departments before and after the transformation?

What new strategies were introduced to facilitate task integration?

Challenges of Agile Transformation:

What were the main challenges faced by the call center during the agile transformation?

How did these challenges impact the overall efficiency and productivity?

Strategic Alignment:

How did the agile transformation align with the strategic goals of the telecom call center?

What were the key benefits and drawbacks of this alignment?

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