Question: Read the Case Study entitled, Loews Hotels: Training for Four - Diamond Service and More ( Chapter 7 ) . Then, answer all of the

Read the Case Study entitled, "Loews Hotels: Training for Four-Diamond Service and More (Chapter 7). Then, answer all of the questions below:
How do the training programs at Loews relate to the companys business strategy?
Why does the company encourage its employees to focus on the customers needs versus other metrics?

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