Read the Case study in the orange booklet. Pgs$.11-16$ and answer the questions individually. This is not a team project.

Each question is worth $5$ points so make sure your answer mentions several points.

Flag question: Question $1$

Question $15$ pts

Why would a world$-$renowned organization, Mayo Clinic, already known for quality embark on a quality improvement journey?

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Flag question: Question $2$

Question $25$ pts

What were the challenges facing Mayo? What actions should leadership take to address these challenges?

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Flag question: Question $3$

Question $35$ pts

Why is it important to align the organization's culture with its larger goals? What actions are needed to change culture?

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Flag question: Question $4$

Question $45$ pts

What was the role of standardization in improving quality? How are "best practice" standards established?

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Flag question: Question $5$

Question $55$ pts

What purpose does the Quality Academy at the Mayo Clinic serve? Who should participate in the Academy and how should they encourage or require participation?

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Flag question: Question $6$

Question $65$ pts

How should quality improvement be measured and knowledge disseminated?