Read the Case Study on pages 391 in Chapter 13 in Organizational Behavior, McGraw, TENTH Edition

. Whitney Johnson: "I lost the Friendship, Along with a Painful Amount of Money."

The four (4) questions are:

1. Is this a case of too much dysfunctional conflict and not enough functional conflict? Explain.
2. Which antecedents o conflict are evident in this case? Which one likely caused the most problems. Explain.
3. What lessons about minimizing intergroup conflict (Figure 13-2) could Whitney Johnson have applied to improve the situation?
4. Which conflict-handling style probably would have worked best for Whitney Johnson? Explain.