Question: Read the case study on Starbucks in regards to quality strategies: Madar, A . ( 2 0 2 0 ) . The importance of quality
Read the case study on Starbucks in regards to quality strategies:
Madar, A The importance of quality and quality strategies for growing competitiveness in the marketLinks to an external site.. Bulletin of the Transylvania University of Brasov. Economic Sciences. Series V
In Module you were to show your understanding of the case study by providing a synopsis of the case, the quality strategies implemented by Starbucks, and the conclusion reached about those quality strategies on customer satisfaction.
Include your work from Module which should be revised to improve your thoughts gained throughout the course, in your Module portfolio project by adding the following:
Show your understanding of Total Quality Management concepts by identifying at least five other quality strategies that were not covered in the case but which might add to an understanding of Total Quality Management implementation in service industries in general to improve customer satisfaction.
Identify any unique considerations that might apply to the Romanian Starbucks operations that do or do not apply to US service industries, or US Starbucks.
Hypothesize how your organization, or an organization that you can thoroughly research would fare on the quality strategies implemented by Starbucks in the case study, the additional TQM practices you have identified, and justify your position.
Submission:
Prepare a to page paper not including the required title and reference pages and any appendices you may find necessary
Support your paper with a minimum of six current published in the most recent five years credible sources from the CSU Global Library, in addition to any course textbooks, required or recommended readings, or lecture material you decide to use.
Format your entire paper according to the CSU Global Writing Center use the Library link in the Course Navigation bar
Be clear, concise, and focused. Be sure to properly organize your writing and after the title on page include an introduction with a thesis and mapping for your paper; headingssubheadings for the body of your work; analysis and recommendations if applicable; a conclusion; list of references; and any appendices.
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