"Read the case study The Irate Buyer" Write a 2 paragraph summary of the case and answer the following questions (please list the questions above each answer):

1. What alternative communication strategies could the builder have used to approach Smith regarding the builder's concern that Smith was stirring up problems for the builder with the rest of the community residents?

2. What strategies could the builder have used to gauge the concerns of the community residents and thereby also neutralize the actions of Smith?

3.What alternatives does the builder have at his disposal to resolve the dispute with Smith?

4. Why might the residents of the community have been willing to listen to Smith's concerns throughout the building process?