Question: Read the case study Wells Fargo: Can It Come Back? on pages 390-394in Managing Business Ethics: Making Ethical Decisions 1st edition by Alfred A. Marcus

Read the case study "Wells Fargo: Can It Come Back?" on pages 390-394in Managing Business Ethics: Making Ethical Decisions 1st edition by Alfred A. Marcus (Author), Timothy J. Hargrave (Author)

Answer the following questions:

  • Why did the cross-selling scandal happen at Wells Fargo?
  • How did social pressures and organizational factors influence individual employees' actions?
  • What should Wells Fargo do next?

Using the Weight-of-Reasons framework answer the following:

  • What is the issue?
  • What are the facts?
  • What are the options?
  • What are the consequences?
  • Which stakeholders should it prioritize in assessing the consequences?
  • What principles should the bank apply?
  • What actions should it take in the short term?
  • What actions should it take in the long term?
  • What will it take for Wells Fargo to build an ethical organization?

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