Read the chapter $9$ face$-$to$-$face found on page $403-404$ and answer the following:

How well was this customer's call handled? Explain what was good or bad by providing $2$ examples.

$(2$pts$)$

Question $1-$ Read the chapter $9$ face$-$to$-$face found on page $403-404$ and answer the following: How well was this customer's call handled? Explain what was good or bad by providing $2$ examples.

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$2)$

What should you have done differently? Explain $2$ things.

$(2$pts$)$

Question $2-$ What should you have done differently? Explain $2$ things.

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$3)$

Do you believe that Aretha was justified in how she treated you? Explain

$(3$pts$)$

Question $3-$ Do you believe that Aretha was justified in how she treated you? Explain

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$4)$

How do personal problems or priorities sometimes affect customer service?

$(3$pts$)$

Question $4-$ How do personal problems or priorities sometimes affect customer service?