Question: Read the Continuing Case at the end of Chapter 3 about Carter Cleaning Company and then answer the following questions. Would you recommend that the

Read the Continuing Case at the end of Chapter 3 about Carter Cleaning Company and then answer the following questions.
Would you recommend that the Carters expand their quality program? If so, specifically what form should it take? Assume the Carters want to institute a high-performance work system as a test program in one of their stores. Write an outline summarizing important HR practices you think they should focus on.

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