Question: Read the critical thinking case found here: https://openstax.org/books/principles-management/pages/13-critical-thinking-case Watch the following video (warning graphic) https://www.youtube.com/watch?v=LmPM9OcBGYA https://www.youtube.com/watch?v=Dk2Y_VL5e7s Critical Thinking Question How much was in United Airlines's

Read the critical thinking case found here:

https://openstax.org/books/principles-management/pages/13-critical-thinking-case

Watch the following video (warning graphic)

https://www.youtube.com/watch?v=LmPM9OcBGYA

https://www.youtube.com/watch?v=Dk2Y_VL5e7s

Critical Thinking Question How much was in United Airlines's control, and how much was actually outside their control? What social or company factors caused a seemingly common practice to escalate to this level?

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