Read the following brief case then answer the following 2 questions using no more than 400 words per question. (Worth 50 points) You have recently been hired as the human resources director of a retailer operating across Canada. One of your first priorities is to determine whether training is an issue in some stores that are not meeting expectations for sales.

b. Identify and briefly describe the five steps in the training and development process. Give an example to illustrate your answer.