Question: Read the following case study and answer all the questions that follow. Credit will be awarded for orderly presentation of material. Johnson works at Hotel
Read the following case study and answer all the questions that follow. Credit will be awarded for orderly presentation of material. Johnson works at Hotel Joy as the manager. Each day he greets guests, answers their questions, and arranges tours, transport, and other activities for guests while they are staying at the hotel. Today, Johnson has a severe backache. Unfortunately, he is left with no leave. He was hoping it would be a quiet day because he was not in the mood to answer any queries. As he was resting with his head down, Barbara, a guest at the hotel came to his desk. She wanted to visit some place, so she came over to Johnson and asked for his assistance. Johnson was not very attentive to her request. His face showed his annoyance as he handed her a map of the city, without uttering a single word. When Barbara asked him what bus to catch, he pointed to a bus timetable. Barbara was very annoyed by Johnsons lack of assistance and told him so During Barbaras outburst, Johnson picked up a ringing telephone and turned his back on her. Barbara could not believe Johnsons attitude and told him that she would take up this matter with the management of the hotel. Questions Describe Johnsons nonverbal communication tone gestures, posture, eye contact, appearance, and use of personal space
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