Read the following case study and answer the questions that follow: Your company has developed a new mobile app that has become very popular in a short amount of time. The app is hosted on a cloud platform that is experiencing intermittent connectivity issues. As a result, some users are unable to access the app or experience slow performance. The issue is impacting the company's reputation and revenue. As the CTO, you are tasked with addressing the issue and ensuring that the app is highly available and performs well. Identify the root cause of the connectivity issues, and describe the steps you would take to resolve the issue.