Read the following-

Fast Track Couriers Pty Ltd

Task

It is the end of the 2015 financial year. You are an external change management consultant employed by Fast Track Couriers. You have been asked by the General Manager to prepare report to identify opportunities and requirements for change for the organisation in the coming year.

You have been given some information about the organisation and the organisation's strategic goals. Specific operational and human resources goals were developed to support the strategic goals.

The strategic goals were developed as a result of external market research indicating an opportunity for Fast Track Couriers to build market share in Sydney. The business has the opportunity to increase Sydney market share by 7.5% on the back of increased efficiency and shorter delivery times from larger truck fleet and improved distribution systems

You have also been given some information about employees and some background information regarding the organisation's workforce relations.

Before submitting the final report, you will need to review your proposed changes with all relevant manager stakeholders. The General Manager is very concerned about identifying change requirements in close consultation with key management stakeholders within the organisation in order to ensure the least resistance to implementation.

About Fast Track Couriers

Fast Track Couriers is a courier company that has been operating in New South Wales for the last 15 years. Its primary business function is delivering medium to large size packages across metropolitan Sydney.

1.Review the scenario information provided for Fast Track Couriers.

2.Prepare to write report on change requirements for Fast Track by following steps 3-10 below.

3.Analyse the organisational objectives provided in the scenario to identify the following change requirements for Fast Track Couriers.

a.Identify requirements for change.

b.Prepare explanation of how your identified change needs to link to the organisation's strategic plan goal/s.

4.Review the organisation's current state to understand how the current policies, practices and operations deliver against the organisation's strategic goals.

Review the organisation's performance against objectives with regards to its:

a.people

b.policies and processes

c.technology

d.structure.

5.Monitor external trends to identify events or trends which may impact on the achievement of the organisation's strategic plan goals.

a.Identify two external trends.

b.Develop an explanation of how the trends currently impact or will impact organisational objectives.

6.Identify major operational change requirements.

a.Identify changes due to performance gaps.

b.Identify changes due to business opportunities.

c.Identify changes due to threats.

d.Identify changes due to management decisions.

7.Identify specialists to be consulted to assist with identifying change needs.

a.Identify specialists you will engage to help identify change requirements, and be prepared to explain your reasons for engaging these specialists.

b.Identify what consulting model you would adopt to engage the specialists, and be prepared to explain why you would use this model.

8.Assume your assessor is a specialist/expert of the kind you have identified instep 7. Consult with your assessor to assist with identification of change management requirements and opportunities.

9.Identify the managers that need to be informed. Prepare plan that identifies who, when and how stakeholder managers will be engaged to review and prioritise change requirements.

10.Assume your assessor is a manager you have identified. Consult with your assessor to review the changes you propose and to help you prioritise changes. Suggest and justify the priority you have assigned to each change you recommend.

11.Prepare THREE- FOUR page report detailing change requirements for the organisation. Include all of the information you identified and the explanations that you prepared in steps 3-10.