Read the following message opening, and answer the following questions. To whom it may concern: Subject:...

  

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Read the following message opening, and answer the following questions. To whom it may concern: Subject: Information on Request We were sad to see you sent in a letter complaining about your defective car stereo system's warranty. Let me explain our policy regarding warranties. We normally honor warranties only from the date of purchase; however, because your situation is special, we will have to comply with your request. My supervisor has agreed to replace your unit for free. Choose the best revision for the first sentence of the opening. Please take your car stereo system to our nearest retail location where it will be replaced at no cost. Good news! When you wrote in regarding your car stereo system, we didn't think we would be able to replace the malfunctioning unit. We normally honor warranties for only one year from the date of purchase, but your case is different. What advice would you give to the author of the above message? Be enthusiastic rather than grudging when granting a claim. Remove the subject line from your letter. Place the subject line above the salutation. Read the following message opening, and answer the following questions. To whom it may concern: Subject: Information on Request We were sad to see you sent in a letter complaining about your defective car stereo system's warranty. Let me explain our policy regarding warranties. We normally honor warranties only from the date of purchase; however, because your situation is special, we will have to comply with your request. My supervisor has agreed to replace your unit for free. Choose the best revision for the first sentence of the opening. Please take your car stereo system to our nearest retail location where it will be replaced at no cost. Good news! When you wrote in regarding your car stereo system, we didn't think we would be able to replace the malfunctioning unit. We normally honor warranties for only one year from the date of purchase, but your case is different. What advice would you give to the author of the above message? Be enthusiastic rather than grudging when granting a claim. Remove the subject line from your letter. Place the subject line above the salutation.

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