Read the following poorly written negative$-$news message. Because the employees were expecting a bonus, Jay should use a buffer and the indirect organization.

Use this email to answer the next four questions.

Original Email message

Good morning,

Although I hate to do it$,$ we cannot offer bonuses this year due to declining sales. I$$m sorry to disappoint you, especially during the holiday season. Better luck next year!

Jay

Choose the best buffer.

A buffer is a neutral statement that leads up to the bad news and softens its impact.

Group of answer choices

It is with a heavy heart that I have to deliver bad news.

Thank you for completing another year with the company.

This year has been an exciting one, and this email is to thank you all for your hard work.