Read the following scenario, and answer the questions. We strive to make all of our customers feel satisfied with their video game purchases, so we invite you to exchange "Gods of Parnassus" for another video game from our large inventory. Although we are unable to offer refunds for opened games, we believe you will be able to choose a suitable replacement. As you may have read on the box label or in the game guide. "Gods of Parnassus" features flashing lights that may cause epileptic seizures in rare instances. You may want to check the warning labels on any future purchases to ensure a safe and enjoyable gaming experience, What is the primary purpose of this message? To apologize to a customer To file a complaint To refuse a refund O To direct a customer to customer service What is the secondary purpose of this message? To sell more video games To rebuild the customer's goodwill To provide a refund After identifying the purpose of your message, you should select the most appropriate communication channel. When determining the most effective channel for your message, which of the following should you consider? Check all that apply. Amount and speed of feedback and interactivity required Necessity of a permanent record Importance of the message Confidentiality and sensitivity of the message Sender's composing preference Degree of formality desired Amount of effort involved