Question: Read the following scenario which will be the basis for the assignment: Cornelia Roberts is the Revenue Manager at the 4 0 0 - Room
Read the following scenario which will be the basis for the assignment: Cornelia Roberts is the Revenue Manager at the Room Sweetwater Branch Inn. The Inn has five different room types, each with a rack rate that reflects its guests view of each room types value. Cornelia knows she cannot upsell guests who stay in her highest rated rooms; however, she feels there is a good potential to impact her hotels revenue performance via upsells to guests who originally booked one of two lowerpriced room types standard & deluxe She created and implemented a comprehensive upsell training program for her hotels front desk. The cost of providing the upsell training to the Inns eight front desk staff members was $ per employee. At the end of the first week of the programs implementation, she found that her clerks were successful at upselling approximately rooms from each type of guest room arriving at the hotel. Some guests upgraded to the Junior Parlor and Parlor Suites while most upgraded to the Superior Parlor Suite. A summary of the Inns guest reservationactual stay records is displayed in the Word document below. Help Cornelia by completing the summary and providing her with the answers she needs.
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