Read the information provided below, listen to the audio file, and choose the appropriate responses from the following options.

An irate customer is calling you, and you must calm her down so that you can discuss the situation with her.

Select all answers that apply:

A$.$ Clearly, we've upset you, and I want you to know that getting to the bottom of this is just as$\text{'}$ important to me as it is to you.

B$.$ What's your problem? I don't know what you are talking about.

C$.$ We appreciate $[$sustomers who let us know when things aren't right. How can I help you?

D$.$ Please, I am being polite to you. Let's try to be respectful of each other.

E$.$ Please accept my sincere and unreserved apology for making you feel this way. You're right, you deserve help and you shouldn't feel like you're being passed around. Please, let's talk about what kind of help you need.