Read the $$Learning from the Quality Movement$$case study, which assesses two things: the

effectiveness of American managers$$ response in the early $1980$s to the Japanese quality

challenge and how under very competitive conditions and uncertainty, management decisions

were made.

Submit a $2-4$ page write up that answers the following questions.

$1.$ Why did American manufacturing firms take $10-15$ years to partially absorb the new

Japanese quality paradigm?

$2.$ Why did it take until the mid and late $1980$s for many managers to accept the

counter intuitive claims that high quality and low cost went together and that

continuous improvement made economic sense?

$3.$ How does the framing concept of Tversky and Kahneman help explain why many

American managers were able to dismiss the Japanese results and lose valuable

time?

$4.$ How did the emergence of a domestic infrastructure to facilitate managerial

learning influence quality improvement?