Read the passage below and answer the following question: Mr. Thomas joined as vice president at Diebold's company, maker of automated teller machines without having any manufacturing expertise. What the 20-year veteran did have was experience of overseeing marketing, global business development, and acquisitions. Mr. Thomas started his first day by sending welcoming emails to 14,500 employees and outlining his priorities; including meeting the customer's needs and maintaining quality products. In the email, he told them that the customers' needs are changing towards less maintenance automated machines and outstanding services. He also told them that leading Diebold "does not rest with one person- it rests with each and every one of us." He likes to drop by employees' desks to ask about their work or invites them to lunch. 2 BPMN3103/ SEMINAR PEMIKIRAN PENGURUSAN (SEMINAR IN MANAGEMENT THINKING) MATRIC NO: Mr. Thomas then assembled a new senior team, relying mostly on insiders whose skills he knew and who complemented one another. This team was assigned to tackle Diebold's supply-chain problems in the procurement and manufacturing department. Since he took charge, Diebold has solved the major problems that occurred in the past 5 years. Other than that, Mr. Thomas also successfully got a new client for Diebold by meeting almost 100 times for the settlement of long-term contract. He spent two months studying about the needs and demands of this new client. a) Based on the above passage, list and discuss FIVE (5) managerial roles did Mr. Thomas display? Give example of statement from the passage which represents those managerial roles. (20 markah/marks)