Read the project scenario below and answer ALL the questions that follow.

SCENARIO

The Management Committee at Ubuntu Innovations has contracted you, an independent Organisational Behaviour

Consultant, to assist the company with various organisational behaviour related issues.

Ubuntu Innovations is a software development firm based in Sandton, South Africa. The company has built a reputation for

delivering cutting$-$edge software solutions. Founded in $2010,$ the company has grown rapidly, boasting a diverse team of

$150$ employees. However, despite its success, Ubuntu Innovations is facing significant internal challenges that are affecting

its overall performance and employee satisfaction.

So as to try and better understand the internal challenges within Ubuntu Innovations you have conducted a survey, the

results of which show that the particular issues which require attention within the company are motivation of employees,

communication, organisational culture and organisational structure.

Note: In preparing answers to the various project questions, learners are required to read beyond the scope of the

MANCOSA Module Guide. Consult a range of sound academic sources $($such as textbooks and academic journal articles$)$ in

completing this project.

QUESTION $2(25$ Marks$)$

The results of the survey which you implemented within Ubuntu Innovations highlight that there are issues around

communication which require attention:

$60\%$ of employees rated internal communication as $$poor$$ or $$very poor$.$

$55\%$ expressed frustration with the lack of clear communication from leadership.

$50\%$ of employees reported that they often receive conflicting information from different departments.

$65\%$ of employees feel that email communication is over$-$used and that more communication should take place faceto$-$

face.

Some of the verbatim comments made by employees about communication include:

$$ "I often find out about project changes through the grapevine rather than through official channels. It makes it really

hard to stay on top of my work."

$$ "Important emails from leadership are frequently vague and leave us with more questions than answers. In fact,

leadership often $$hides behind emails$$ to avoid communicating with us face$-$to$-$face.$$

$$I wish that my manager would just talk to me$!$ Why can$$t he just tell me what is going on$?$ I wish he would realise

that keeping me informed of relevant issues will help me to do my job better!$$

$$ "Different departments give us conflicting information, making it difficult to know what the real priorities are."

The Ubuntu Innovations$$ Management Committee has asked you, in your role as the Organisational Behaviour Consultant,

to address the managers within the organisation about the existing communication challenges and how to address them.

Prepare the speech which you are to deliver to the Ubuntu Innovations$$ managers in which you explain how the poor

application of the communication process and poor use of communication media is likely to be contributing to the

communication problems which were identified by employees in the survey. Make recommedations as to how managers

can improve communication within the company. Provide in$-$text source referencing