Question: Read the short case study on pages 2 6 1 - 2 6 3 of our text Operations and Supply Chain Management for MBA's titled

Read the short case study on pages 261-263 of our text Operations and Supply Chain Management for MBA's titled Koala Tech, LTD. After reading the case study, answer the following questions:
1. What departments at Koala Tech have the most impact on quality? What role should each department play in helping Koala Tech improve overall quality?
2. What recommendations would you make to Nancy concerning Koala Tech's problem with quality? What role should the quality assurance department play?
Write the name of the case study and the questions on the title page. Use different headings for each question answered so there is no confusion.

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