Read the statement below and answer ALL the questions that follow.

Research shows that a short and basic structure serves as a platform for the food supply chain. Additionally, the businesses heavily integrate their processes with those of their raw material suppliers (backward integration), and they take seriously the coordination and integration of their cross-functional internal operations (internal integration). In addition, these businesses present themselves as having a reasonable level of customer integration (forward integration). https://www.researchgate.net/publication/289684472_Food_Supply_Chain_Integration_Learning_from_the_Supply_Chain_Superpower You are managing supply chain activities at Shoprite

1. Critically analyse the four (4) supply chain flows process (refer to the below diagram) across Shoprite' supply chain. Use the relevant examples to support your answer.

Examples:

Information flow

- Invoices

- Sales Literature

- Specifications

- Receipts

- Ordes

- Rules and Regulations

Primary cash flow

- Payments of Products

- Suppliers

Primary product flow

- Materials

- Components

- Suppliers

- Services

- Finished products

Reverse Product flow

- Returns for repair

- Replacements

- Recycling

- Disposals

Information flows

Supplier Producer Customer

Primary product flow

Primary cash flow

Reverse product flow

QUESTION 2

Discuss any five factors that Shoprite needs to consider when selecting its suppliers. Make use of practical examples to support your answer. (20marks)

QUESTION 3

Examine using practical examples what must be considered from the client's perspective for Shoprite's channel strategy to be successful. (20marks)

QUESTION 4

Select an item at Shoprite and assess the various types of 'wastes' in lean thinking with reference to SCM. Use practical examples to support your answer (20marks)

QUestion 5

You are newly employed by Shoprite in your area as a supply chain specialist. Shoprite wants to measure the impact of its customer on the business at large. Use the simple Method to calculate the Customer Lifetime Value (CVL) of Shoprite's products using the following data (Include practical examples and analysis of the final results): (20marks)

Total Revenue	R120,000,000
Total Number of Customers	8,000,000
Total Number of Orders	R2,500,000 (Total Revenue)
Average Order Frequency (AOF)	10
Average Customer Lifespan (ACL)	8 years