Read the statement below and answer ALL the questions that follow:

Quality management is the practice of assessing the different phases and activities involved in creating and

delivering higher$-$quality products and services. The goal of quality management is to help businesses

consistently satisfy customer demands. Answer the following $5$ questions using the above statement:

QUESTION $1$

You are employed as a supply Chain Manager at GAME Stores in Durban. Critically explain how GAME

Stores will engage in the first five $(5)$ steps for achieving conformance to quality when dealing with baby's

products. Use one specific product and relevant examples to support your answer.

QUESTION $2$

Choose a baby's food product of your choice from GAME Stores, then evaluate it critically for its qualities

and distinguishing aspects. Make your case for your analysis by citing pertinent examples.

QUESTION $3$

As a manager, analyse the action that you will take when Game Stores $($Baby$\text{'}$s food department$)$

experiences failure. Use relevant examples to support your answer.

QUESTION $4$

Technology improves productivity and efficiency in organisations. Critically discuss how Technology would

improve the Operation's Performance for Game Stores baby's product department. Make use of the relevant

examples to justify your answer.

QUESTION $5$

Critically analyse how you would convince GAME Stores board members about implementing the principles

of TQM to ensure quality throughout Game Store's operations.