Question: Read the Zappos case on p. W-120 (Chapter 14 > OB Skills Workbook > Cases for Critical Thinking > Zappos Does It with Humor) and

Read the Zappos case on p. W-120 (Chapter 14 > OB Skills Workbook > Cases for Critical Thinking > Zappos Does It with Humor) and respond to the following question:

What traits of effective leadership does Tony Hsieh demonstrate at Zappos? What aspects of his leadership can you criticize, if any? Is his approach transferable to other leaders and other organizations, or is it person and situation specific?

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