Read through the resources located on the Further Resources tab.

Identify an organizational process that would not likely have an established procedure and thus relies highly on heuristics $($personal judgment$)$ and a variety of outcomes or procedures. For example, what email to reply to first in an inbox backlog.

Construct a simple repertory grid with all elements pre$-$supplied.

Design a simple experiment to build an improved process based on the results from three groups of individuals: low performers, mid$-$range performers, and high performers.

Submit the grid design and the proposed experiment.