Real Estate Pros has handled nearly 40% of the real estate transactions in its region for...

Transcribed Image Text:

Real Estate Pros has handled nearly 40% of the real estate transactions in its region for the past 65 years. The owners have carefully hired brokers and agents that reflect the style of business they try to conduct-professional, yet caring, keeping the customer's needs front and center. The company is known for listing a wide variety of properties, from small condos and single-family homes to large commercial properties. Its track record for selling this wide variety of inventory is incredibly strong from both the buyers' and sellers' perspectives. Real Estate Pros identified the following objectives as being critical to its success. Increase revenues. Hire/retain top graduates from top real estate programs. Increase customer satisfaction with purchase/sale process. Increase profit margins. Financial Customer Internal business process (a) (c) (e) (b) (g) (d) (f) Learning and growth (a) Select the most appropriate objective for the Real Estate Pros' strategy map. Increase throughput of property sales. Increase number of new clients. Increase volume of properties listed. Maintain licensures/certifications for employees. (h) Real Estate Pros has handled nearly 40% of the real estate transactions in its region for the past 65 years. The owners have carefully hired brokers and agents that reflect the style of business they try to conduct-professional, yet caring, keeping the customer's needs front and center. The company is known for listing a wide variety of properties, from small condos and single-family homes to large commercial properties. Its track record for selling this wide variety of inventory is incredibly strong from both the buyers' and sellers' perspectives. Real Estate Pros identified the following objectives as being critical to its success. Increase revenues. Hire/retain top graduates from top real estate programs. Increase customer satisfaction with purchase/sale process. Increase profit margins. Financial Customer Internal business process (a) (c) (e) (b) (g) (d) (f) Learning and growth (a) Select the most appropriate objective for the Real Estate Pros' strategy map. Increase throughput of property sales. Increase number of new clients. Increase volume of properties listed. Maintain licensures/certifications for employees. (h)

Answer rating: 100% (QA)

The objective of increasing customer satisfaction with the purchasesale process is a critical component of Real Estate Pros strategy map Heres a more ... View the full answer