Question: Recently, a high - level manager at Trophy Trinkets noted a rise in customer satisfaction complaints. This rise is inconsistent with Trophy's goals in this

Recently, a high

-

level manager at Trophy Trinkets noted a rise in customer satisfaction complaints. This rise is inconsistent with Trophy's goals in this area. This manager has identified a

(

)_____.

need for change

critical incident

behavioral occurrence

environmental opportunity

SWOT analysis

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