Reengineering" as discussed in Chapter 13 involves an organization "rethinking" and "redesigning" its business processes in order to reduce delivery times and improve order accuracy improve customer satisfaction all of the listed answers are correct reduce costs and improve product quality The "Balanced Scorecard" is a way to measure historical financial performance measures the reliability of an organization's accounting systems future oriented financial performance measures the success of an organization's strategy Fill in the Blank...............". Your company manufactures a number of products in one plant, and allocates the costs of "parking lot snow removal" to each of its products based on profitability" This is an example of the allocation criteria cost- fairness or equity benefits received ability to bear cause and effect