Question: Refer to case study Training Technicians at Pacific Gas & Electric and answer the following questions. 1. What outcomes should PG&E collect to determine the

Refer to case study Training Technicians at Pacific Gas & Electric and answer the following questions.

1. What outcomes should PG&E collect to determine the effectiveness of the new training program?

2. What evaluation design should it use? Explain your choice of outcomes and design.

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