Question: Refer to the case study below and answer the following questions Kent Stikes is a junior at State University. He has taken a summer job
Refer to the case study below and answer the following questions
Kent Stikes is a junior at State University. He has taken a summer job in the biggest factory in his hometown. He was told to report to the warehouse supervisor the first day at work. The supervisor assigned him to a small group of workers who were responsible for loading and unloading the boxcars that supplied the materials and carried away the finished goods of the factory.
After two weeks on the job, Kent was amazed at how little the workers in his crew had accomplished. It seemed that they were forever standing around and talking or in some cases, even going off to hide when there was work to be done. Kent often found himself alone unloading a boxcar while the other members of the crew were off messing around someplace else. When Kent complained to his coworkers, they made it very plain that if he did not like it he could quit, but if he complained to the supervisor, he would be sorry. Although Kent has been deliberately excluded from any of the crews activities, such as taking breaks together, or having a Friday afternoon beer after work at the pub across the street, yesterday he went up to one of the older members of the crew and said, What gives with you guys, anyway? I am just trying to do my job. The money is good, and I just dont give a hang about this place. I will be leaving to go back to school in a few weeks, and I wish I could have gotten to know you better, but frankly, I am glad Im not like you guys The older worker replied, Son if youd been here as long as I have, you would be just like us
Question A: Identify the reasons for the worker groups behavior towards Kent, and your opinion about Kents behavior.
Question B: What can the supervisor do to improve the groups performance?
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