Refer to the Case Study. Identify two (2) improvements that would enhance work practices within your facility.

You may choose any types of work practices for this task. For example:

• Designing a checklist
• Suggesting a change to a work practices
• Providing additional information to staff (such as using a meeting to share information or putting into a poster or flyer format)
• Improving workflow
• Improving communication with clients and carers or family

Based on Maya's situation identify two areas where improvements could be made to ensure something similar does not occur again. Prepare an email to your supervisor with details of your two suggestions for improvement.

Your email must be written in a professional manner and must include the following information:

• Your description of the improvements.
• The reasons you are suggesting each improvement.
• How each improvement will help staff do their job - including meeting legal and ethical requirements.
• Attach any documents you have designed or redesigned (for example, a revised checklist, revised procedure, poster, work flow chart etc.) if appropriate.