Reference: Exploring Management by John R. Schemerhorn

Need the case study questions answered based on the reading. No more than four or five sentences per question.

Cases for Critical Thinking C-17 Case Analysis Questions without saying that drivers are absolutely essential to earning a trophy, 1. Discussion Is the annual performance review past its "sell-by" racing enthusiasts, teammates, and especially drivers will tell you that date or just in need of some revisions? If real-time reviews are available they can't win the race by themselves-it takes a great team to win a race. using software such as Salesforce's Work.com, is there a need for an Although three of the major forms of professional auto racing- annual performance review? NASCAR, Formula One, and rally car racing-each use different vehi- 2. Discussion What are some of the potential benefits of having cles, rules, and team structures, teamwork is the common denomina- a "real-time" evaluation of your performance? What kinds of things tor among them. Ray Evernham, former crew chief and team manager can organizations do differently when employees have this kind of for Hendrick Motorsports's DuPont car, describes teamwork this way: immediate feedback available to them? What about on the flip side? Is "We're all spark plugs. If one doesn't fire just right, we can't win the there a downside? What are some of the potential drawbacks of giving race. So no matter whether you are the guy that's doing the fabricating employees immediate feedback? Can feedback be "too" immediate- or changing tires on Sundays and that's the only job responsibility you that is, too close to the situation? Why? In what ways? have, if you don't do your job then we're not going to win. And no one is more or less important than you." 3. Problem Solving You've just taken a new job in human resource What are the qualities of successful racing teams? Let's take a management, and the organization's president gave you this high- look priority task: Give us a plan that can make performance reviews moti- vating to employees and bosses alike. "I'm tired," she says, "of hearing NASCAR everyone complain that annual reviews are demotivating. We need to review performance. Surely there are ways that we can make ours NASCAR is the most widely known and watched racing sport in the United States, and the popularity and success of Jeff Gordon have more more valuable." As you sit down to think about this assignment, make a few notes on the major issues and things you might recommend. Use than a little to do with that. Gordon has the most wins in NASCAR's mod- insights from motivation theories to justify what's on your list. ern era, has the third-most all-time wins, and has become a spokes- person for the importance of teamwork in NASCAR racing. "My job to 4. Further Research How about the real-time and Web-based communicate is probably the most important thing," Gordon has said. approach to performance reviews offered by Salesforce? Do some "Because I've got to send a message from the race car and the race- research and identify the latest developments with it and others like track back to the team so that they can make the proper adjustments." it. Is this online approach to performance assessment the right path to Cars running in NASCAR races hit speeds over 200 miles per hour. a more motivated workforce? What does the evidence say about ben- But winning or losing can be decided by tenths of a second. Although it's efits? What downsides are users reporting? Overall, what's the current the driver who gets featured in the winner's circle and in all the adver- verdict on Work.com and similar products-good for bosses, employ- tisements, the difference between crossing the finish line first or losing ers, or employees? the race often comes down to the pits, where the efforts of teammates with titles like Car Chief, Fueler, Jackman, Tire Carrier, and Changer have to operate together in just the right way. It's in a crowded pit lane that tires get changed, windshields cleaned, fenders bent back into shape, and spring and balance adjustments fine-tuned. Any seconds saved by pit crews are a driver's best friends. Little wonder that racing teams give high priority to hiring the right crew chiefs and building high-perfor- mance pit crew teams to maximize their winning chances on race days. DUPONT In his analysis of successful NASCAR teams, Robert Williamson notes that an essential characteristic is a team's sense of ownership for Crystal Alison Macleod/Cal Sport Media/Newscom all actions-"We won the race, we hit the wall, we had a tire problem, we missed the setup for the track, we nailed that pit stop," rather than noting the success or shortcoming of an individual. It's impossible for a car to complete a NASCAR race without mul- tiple visits to the pit, and these pit stops are often the best example of teamwork in the sport. Aside from the skill and muscle memory of the pit crew members, other teammates contribute by modifying parts and equipment so they can be changed out in less time. In Sprint Cup Case 14 Auto Racing-When the Driver Takes a racing, NASCAR's highest designation, pit stops can happen in fewer Back Seat than 20 seconds! Sprint Cup winner Jimmie Johnson cites the importance of cohe- When you think of auto racing, do you first think of drivers . . . or team- sive teamwork even before a car is assembled and tested on the track. work? Watch any televised race, and the majority of the camera time is "If you really know each other then, you know what each other is look- dedicated to the drivers and their cars. But the driver is simply one mem- ing for, you've built that foundation and belief on the teammates [and] ber of a larger team that works together to achieve maximum perfor- the engineers, you can split those hairs and get it right." mance. When the driver wins, the team wins as well, and the driver is the first to thank them. Formula One In the world of competitive auto racing, the drivers are the sport's The Formula One drivers, team members, and fans have one qual- rock stars. They're courted by sponsors, adored by fans, and made the ity that sets them above all other racing participants: the need for subject of interview after interview by the racing press. While it goes speed. Formula One fields the fastest circuit racing cars in the world, Q Result 5 of 10 > XCase 14 Auto RacingWhen the Driver Takes a Back Seat When you think of auto racing, do you rst think of drivers . . . or teamwork? Watch any televised race, and the majority of the camera time is dedicated to the drivers and their cars. But the driver is simply one member ofa larger team that works together to achieve maximum performance. When the driver wins, the team wins as well, and the driver is the rst to thank them. In the world of competitive auto racing, the drivers are the sport's rock stars. They're courted by sponsors, adored by fans, and made the subject of interview after interview by the racing press. While it goes without saying that drivers are absolutely essential to earning a trophy, racing enthusiasts, teammates, and especially drivers will tell you that they can't win the race by themselvesit takes a great team to win a race Although three of the major forms of professional auto racingiNASCAR, Formula One, and rally car racingeach use different vehicles, rules, and team structures, teamwork is the common denominator among them. Ray Evernham, former crew chief and team manager for Hendrick Motorsports's DuPont car, former crew chief and team manager for Hendrick Motorsports's DuPont car, describes teamwork this way: "We're all spark plugs. If one doesn't re just right, we can't win the race. 50 no matter whether you are the guy that's doing the fabricating or changing tires on Sundays and that's the onlyjob responsibility you have, if you don't do yourjob then we're not going to win. And no one is more or less important than you." What are the qualities of successful racing teams? Let's take a look. NASCAR NASCAR is the most widely known and watched racing sport in the United States, and the popularity and success of Jeff Gordon have more than a little to do with that. Gordon has the most wins in NASCAR's modern era, has the third-most all-time wins, and has become a spokesperson for the importance of teamwork in NASCAR racing. "Myjob to communicate is probably the most important thing,\" Gordon has said. \"Because I've got to send a message from the race car and the racetrack back to the team so that they can make the proper adjustments.\" Cars running in NASCAR races hit speeds over 200 miles per hour. But winning or losing can be decided by tenths of a second. Although it's the driver who or losing can be decided by tenths of a second. Although it's the driver who gets featured in the winner's circle and in all the advertisements, the difference between crossing the nish line rst or losing the race often comes down to the pits, where the efforts of teammates with titles like Car Chief, Fueler, Jackman, Tire Carrier, and Changer have to operate together in just the right way. It's in a crowded pit lane that tires get changed, Windshields cleaned, fenders bent back into shape, and spring and balance adjustments ne-tuned. Any seconds saved by pit crews are a driver's best friends, Little wonder that racing teams give high priority to hiring the right crew chiefs and building high performance pit crew teams to maximize their winning chances on race days, In his analysis of successful NASCAR teams, Robert Williamson notes that an essential characteristic is a team's sense of ownership for all actions\"We won the race, we hit the wall, we had a tire problem, we missed the setup for the track, we nailed that pit stop,\" rather than noting the success or shortcoming of an individual. It's impossible for a car to complete a NASCAR race without multiple visits to the pit, and these pit stops are often the best example of teamwork in the sport. Aside from the skill and muscle memory of the pit crew members, other teammates contribute by modifying parts and equipment so they can be teammates contrlbute by modlrylng parts and eqUIpment 50 they can be changed out in less time. In Sprint Cup racing, NASCAR's highest designation, pit stops can happen in fewer than 20 seconds! Sprint Cup winner Jimmie Johnson cites the importance of cohesive teamwork even before a car is assembled and tested on the track. \"If you really know each other then, you know what each other is looking for, you've built that foundation and belief on the teammates [and] the engineers, you can split those hairs and get it right" Formula One The Formula One drivers, team members, and fans have one quality that sets them above all other racing participants: the need for speed' Formula One elds the fastest circuit racing cars in the world, screaming down the track at top speeds as high as 225 miles per hour. Unlike in other racing sports, Formula One teams are required to build their own chassis. Although teams procure specialized engines from specic manufacturers, they are primarily responsible for building their cars from the ground up. Each formula has its own set of rules that eligible cars must meet (Formula One being the fastest of these designations). The McLaren team, one of the tacn tormula nas Its own set or rules that ellngle cars must meet (Formula One being the fastest of these designations). The McLaren team, one of the most successful in Formula One, and former McLaren engineering director Paddy Lowe understand the importance of teamwork. Speaking on the challenge of incorporating a new component into an existing car, Lowe noted, "You have to factor in the skill of the team to work together in a very short period of time to push in a completely different direction; to understand all the different issues. The reliability, the performance, the skills of the team, all the tools they've created over the yearsthey all came through to our prot. Everybody moves seamlessly. They know what they've got to do.\" Former BMW Motorsport Director Mario Theissen put it simply: "Teamwork is the key to success," he said. \"Of course the basis is formed by a competitive technical package, but without a well-integrated, highly motivated team, even the best car will not achieve prolonged success." Rally Car Whereas NASCAR and Formula One racers speed around a paved track, rally car racing frequently heads off the circuit and into territory that would make most any NASCAR driver step on the brakes: Finnish rallies feature long, treacherous stretches of ice and snow. The famed French Mditerrane-le treacherous stretches of ice and snow. The famed French Mditerrane-le Cap ran 10,000 miles from the Mediterranean to South Africa. The reputed Baja 1000 Rally ran the length of the Baja California peninsula, largely over deserts without a road in sight. In rally car racing, drivers race against the clock instead of each other. Races generally consist of several stages that the driver must complete as quickly as possible, and the winning driver completes all stages in the least amount of time. You could argue that of all racing sports, rally drivers are the most reliant on teamwork to win. Unlike other forms of circuit racing, the driver is not only not racing on a xed track, but also does not get to see the course before the race begins. Instead. drivers are wholly reliant on a teammate, the navigator. for information on upcoming terrain. Part coach and part copilot, the navigator relies on page notes (detailed information on the sharpness of turns and the steepness of gradients) to keep the driver on course from the passenger seat. Turkish driver Burcu Cetinkaya had already made a name for herself as a successful snowboarder before deciding to take up rally car racing at the age of 24. She says: \"The thing that hooked me about rally driving was working together with a team for a common goal with nature working against you.\" she You could argue that of all racing sports, rally drivers are the most reliant on teamwork to win. Unlike other forms of circuit racing, the driver is not only not racing on a xed track, but also does not get to see the course before the race begins Instead, drivers are wholly reliant on a teammate, the navigator, for information on upcoming terrain. Part coach and part copilot, the navigator relies on page notes (detailed information on the sharpness of turns and the steepness of gradients) to keep the driver on course from the passenger seat. Turkish driver Burcu Cetinkaya had already made a name for herself as a successful snowboarder before deciding to take up rally car racing at the age of 24, She says: \"The thing that hooked me about rally driving was working together with a team for a common goal with nature working against you," she said. "I love cars, rst of a||| grew up with them and I love every part of them. And I love competition I have been competing all my life. In a rally, these things come together: nature, competition, teamwork and cars." One Isn't Enough Even though they receive the lion's share of the notoriety and adulation, racing drivers are only one member of a larger team, where every team member's performance contributes to the team's success The best drivers don't let the 'nmn rm on Am LAHAP A In\" and-.. \".1... Immu, \\ Ham. AV 4mm .L.~.+ Even though they receive the lion's share of the notoriety and adulation, racing drivers are only one member of a larger team, where every team member's performance contributes to the team's success. The best drivers don't let the fame go to their heads. As Jeff Gordonwho knows a thing or two about successput it, \"The only way I can do myjob correctly is to be totally clear in my mind and have 100% condence in every person's job that went into this team so that they can have 100% condence in what I'm doing as a driver." Check the News! Winning an auto race is all about putting the right team togetherfrom the pit crews to the mechanics to the driversa car can't cross the nish line rst unless all of these cylinders are ring in sync. Winning for automobile racing, as an industry, also is all about the team, in a larger senseiwhich includes fans and sponsors. Without fans and sponsors, the whole enterprise really becomes, well, academic. A cultural issue has arisen in NASCAR which came to a head following the Church Shootings in Charleston SC, and the death of George Floyd, a black man, at the hands of the Minneapolis police. Bubba Wallace, the only black driver in NASCAR, called for a ban on the ying of confederate battle ags, and shortly following this call, NASCARa sport with strong only DIack driver In NASCAR, called for a ban on the flying of confederate battle flags, and shortly following this call, NASCAR-a sport with strong southern roots-did. What do you think? Do the cultural shifts we've seen developing over the last several years support an imposition on fans' freedom of speech? Or, is flying the confederate battle flag, even at a NASCAR race, like shouting fire in a movie theater? Case Analysis Questions 1. Discussion What formal and informal groups would you expect to find in a complete racing team? What roles could each play in helping the driver toward a winning season? 2. Discussion Racing teams and their leaders make lots of decisions-from the pressures of race day to the routines of everyday team management. When and in what situations are these decisions made by authority rule, minority rule, majority rule, consensus, or unanimity? How do these decision-making approaches fit certain times and situations but not others? Defend your answer . 3. Application What have you seen? How have you seen leaders make decisions in your roles/jobs? What works? What would you like them to doCase Analysis Questions 1. Discussion What formal and informal groups would you expect to nd in a complete racing team? What roles could each play in helping the driver toward a winning season? 2. Discussion Racing teams and their leaders make lots of decisionsfrom the pressures of race day to the routines of everyday team management When and in what situations are these decisions made by authority rule, minority rule, majority rule, consensus, or unanimity? How do these decision-making approaches t certain times and situations but not others? Defend your answer. 3. Application What have you seen? How have you seen leaders make decisions in your roles/jobs? What works? What would you like them to do