Reference: https://drive.google.com/file/d/1H2SuE38mxL-RTzUuoI8EX7oL1_g-xHQU/view?usp=sharing

1. When Hinrichs was appointed as plant manager for the Fredericksburg VA GM Powertrain plant, the plant was not performing well.

True

False

2. When Hinrichs was appointed as plant manager for the Fredericksburg GM Powertrain plant, he had more than 25 years of experience working at GM.

True

False

3. The Fredericksburg GM Powertrain plant was a major producer of the torque converter clutch (TCC) for GM's automatic transmissions worldwide.

True

False

4. The Fredericksburg GM Powertrain plant was relatively small compared to other GM plants.

True

False

5. During the period the case is written, the Fredericksburg GM Powertrain plant was producing only one model of the torque converter clutch (TCC).

True

False

6. A 1995 technology breakthrough by GM's engineers, developing a new friction material and bonding process for the torque converter clutch (TCC), was devastating for the Fredericksburg GM Powertrain plant.

True

False

7. The QS 9000 certification process was aimed exclusively at developing environmental protection systems by reducing emissions and the carbon footprint of the supply chain.

True

False

8. The new machinery and processes that were gradually replacing the old ones as part of process improvements led by Hinrich were reducing the need for overtime hours.

True

False

9. Hinrichs decided to lay off workers and shut down the plant during the strike to enable the plant to make its budget numbers.

True

False

10. Hinrichs kept the installation of new cells and machinery and other changes at the plant completely hidden from the workers at the plant to reduce their interference.

True

False

11. Joe Hinrichs, the person mentioned in this case, is a real person who worked for GM. I can find him through an Internet search.

True

False