1. Referring to your current or previous role, select an example problem that you could address in the workplace and explain why this problem is appropriate for you to address in line with the responsibilities of your role.
2. Refer to Case Study A - Policies and procedures 1. Identify one piece of legislation that could be applied to Samuel's scenario. 2. Detail the appropriate course of action Samuel needs to take in accordance with workplace policies or procedures you are familiar with.
3. Referring back to the problem identified in 1A, give two example questions you could ask to help solve the problem for each of the following techniques: 1. Open-ended questions. 2. Probing questions. 3. Summarising questions.

Case Study A - Policies and procedures Samuel has to do a presentation at work. There is one member of the team that always makes sarcastic, off-topic comments during his presentations that the other employees always laugh at. Samuel feels the comments are meant to undermine his authority and make him feel intimidated. The sarcastic team member has a lower rank than Samuel but has high hopes for a promotion.