Question: Reflect on the case - Better Service, Faster: A Design Thinking Case Study and share your views on the following questions with your peers. What

Reflect on the case - Better Service, Faster: A Design Thinking Case Study and share your views on the following questions with your peers.
What was the challenge? HMW?
What were their insights into the users' needs and pain points?
How did they prototype to test? Was it a cheap, quick method?

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