1. Reflecting on the hotel experience at the Taj, why did Melville the Butler take the relevant risks with Captain Bhasin?
2. Refer to the discussions on airport client service - why is it important for service staff to pay attention to nonverbal cues?
3. How can you show a return on investment through good customer service?
4. In your opinion, does customer service get reshaped online versus in-person?

Each question should be answered briefly and in at least three hundred words.

Answer rating: 100% (QA)

Reflecting on Melville the Butlers Risks with Captain Bhasin Melville the Butler at the Taj took risks with Captain Bhasin because he understood the importance of exceeding customer expectations in th... View the full answer