REFLECTIVE QUIZ # 2 PROGRAM DESIGN (subject-Training and development)

1. Explain how a supportive work environment can facilitate transfer of learning in employees. Provide ONE (1) example to illustrate your answer.

2. What are the criteria that a company should consider in choosing a training provider? Describe any TWO (2) criteria and state why the two are important in ensuring a successful training program.

3. You are the HR Director in charge of training and development in a large multinational company. The company plans to hold a two-day training program involving 100 recently hired salespersons from all over the globe. The training aims to educate the salespersons on the companys current and new products as well as training them on how to deliver the best sales and after sales service to the customers.

a. You know from experience that to design a training session that is enjoyable for the trainees and helps them learn, you need to gather some information about the participants. What kind of information would be needed about the trainees and describe why these would be useful knowledge for you in designing an effective training? Your answer should contain THREE (3) types of information and the supporting explanation.

b. Handling a large number of trainees is a challenge for any trainer, even the experienced ones. Suggest and describe TWO (2) strategies that the trainers can use during the session to keep the trainees interest up and make them feel involved and engaged in the training session.